Front Desk Officer is responsible for guiding students in choosing academic programs, career paths, and university admissions while also managing front desk operations. They assist with application processes, scholarships, and career counseling while handling inquiries, scheduling appointments, and maintaining records. The role involves providing information to students and parents, coordinating with institutions, conducting workshops, and ensuring a welcoming and organized reception area. Additionally, they offer basic administrative support, address student concerns, and maintain confidentiality while delivering excellent customer service.

Front Desk Officer guides students in making informed academic and career decisions. They provide support in course selection, university admissions, scholarships, and personal development, ensuring students achieve their educational and professional goals.

Key Responsibilities:

Student Counseling:

Advise students on career paths, academic programs, and admission processes.

Help students choose the right courses based on their skills, interests, and goals.

Admission & Application Assistance:

Guide students through university applications, scholarships, and entrance exams.

Assist with resume writing, personal statements, and interview preparation.

Career Guidance & Assessments:

Conduct aptitude tests and personality assessments to identify strengths and career options.

Provide insights into industry trends and job market opportunities.

Parental & Stakeholder Communication:

Communicate with parents about students’ progress and career prospects.

Collaborate with teachers, universities, and training institutes for student development programs.

Workshops & Seminars:

Organize career fairs, university meetups, and counseling sessions.

Conduct group sessions on time management, study skills, and career planning.

Keeping Up-to-Date with Education Trends:

Stay informed about new courses, scholarships, and educational policies.

Maintain relationships with educational institutions and industry professionals.

Student Mental Well-being Support:

Provide basic emotional support and refer students to psychologists if needed.

Address academic stress, peer pressure, and personal challenges.

Required Skills & Qualifications:

Education: Bachelor’s 

Experience: one year in academic counseling, career guidance, or student support.

Skills:

Strong communication and interpersonal skills.

Active listening and empathy.

Problem-solving and decision-making ability.

Knowledge of education systems, universities, and career options.

High technical skills for research and documentation.