Dynamic Technosoft is a recognized leader in the field of IT service providers, providing comprehensive software development and web products for more than a decade. With our services in the Nepali and international market Dynamic is trying to solve complex issues of its clients globally. Our years of experience help us develop digital innovations to deliver business outcomes, new levels of performance and competitiveness for our customers and their stakeholders.
Experience:
Less than a year Job Details
Administrative/Public Service Job Description
- Provide timely and accurate responses to client inquiries, troubleshoot technical issues, and offer solutions
- Serve as the first point of contact for clients, addressing inquiries, issues, and requests via phone, email, or chat
- Diagnosing and repairing faults.
- Ensure client satisfaction by maintaining a high level of professionalism, empathy, and customer service,
- Document and track client interactions, issues, and resolutions in the CRM system,
- Resolving network issues,
- Speaking to customers to quickly get to the root of their problem,
- Providing timely and accurate customer feedback,
- Talking customers through a series of actions to resolve a problem,
- Following up with clients to ensure the problem is resolved,
- Replacing or repairing the necessary parts,
- Supporting the roll-out of new applications,
- Providing support in the form of procedural documentation,
- Managing multiple cases at one time,
- Testing and evaluating new technologies,
- Conducting electrical safety checks on equipment,
- Identifying software solution.
Skills
Attention to DetailAbility to workAnalytical SkillsInterpersonal SkillsCommunication skillsCordinateCustomer Service
