1. Provide excellent customer service, answering customer's questions and concerns. 
2. Answers and appropriately routes inbound telephone calls responding to inquiries and taking messages or transferring as appropriate.
3. Frequently communicates directly with customers. Obtains information and documentation from customers to complete mortgage applications and cost estimates.
4. Provides professional and friendly customer service and information to customers via calls, SMS and emails.
5. Converting leads into prospective clients.
6. Directs and coordinates clients with proper mortgage staff.
7. Assist assigned loan officers with loan submissions and document follow up.
8. Responsible for the communication and follow up between Loan Officers, Clients, and processing staff. Acts as a liaison between parties to ensure clear and constant communication.
9. Performs other related duties as required

Other Specification:

1. Fluent verbal and written English communication skills
2. Time Management Skills
3. Multi-tasking skills
4.  Effective customer handling skills
5. Proactive and ability to take initiative