It’s a full-time office-based night shift job, and you can communicate with USA customers through phone calls.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services, and policies.
• Guide callers through troubleshooting, navigating the company site, or using the products or services. 
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.

Job Specification:

• Strong English communication, both written and verbal.
• Great active listening skills.
• Exceptional interpersonal and rapport-building skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments.
• Troubleshooting skills, either basic or advanced, depending on the role and industry.
• Computer literacy.
• Phone skills, including familiarity with complex or multi-line phone systems.
• In-depth knowledge of a company’s products and/or services.

Notes :

• Working Days: 6 days/week (Sunday- Friday),
• Working Hours: 8:15 PM/ 5:00 AM. including 1 hour break (only Night shift ).
• Compulsory work for 6 months.
• Only male candidates with experience in call centers can apply.