ABASAR NEPAL PVT.LTD is a skull on Human resources solutions and has been providing human resource management and helping the unemployed people of its own nation since 2015. Our company is involved in committed to providing the best services to clients and job seekers in different fields and professions of varied diversity of candidates from entry-level associates, Mid-level managers to first-level managers. We provide the employee with a variety of options and allow them to choose the right staffing strategy for the company.
Job Details
Job Description
As an Admission Counselor, you will play a pivotal role in guiding and assisting prospective learners through the admission process. You will be responsible for understanding the educational needs and aspirations of potential students and providing them with comprehensive information about our online programs offered in partnership with Up Grad. Your strong interpersonal skills, empathetic approach, and deep knowledge of our programs will be essential in helping individuals make informed decisions about their educational journey.
Responsibilities:
- Serve as the primary point of contact for prospective learners, responding to their inquiries via phone, email, chat, and other communication channels,
- Engage with potential students, understand their career goals, and provide personalized guidance on suitable programs,
- Conduct informative and persuasive consultations, highlighting the benefits and features of our online programs and addressing any concerns or queries,
- Assist students with the application process, ensuring all necessary documents are completed accurately and submitted on time,
- Collaborate with the admissions team to review applications, assess eligibility, and make admission decisions following our admission criteria,
- Maintain accurate records of all interactions with prospective learners in the CRM system,
- Stay updated with the program offerings, curriculum, and industry trends to effectively address student queries and concerns,
- Provide feedback and insights to the management team on student preferences, market demands, and competition.
Requirements:
- Bachelor's degree in a relevant field,
- Proven 2+ years experience as an admission counselor, student advisor, or similar role,
- Excellent communication and interpersonal skills, with a customer-centric approach,
- Empathetic listener with the ability to understand and address student needs,
- Familiarity with online learning platforms and an understanding of the benefits of online education,
- Detail-oriented and well-organized, with excellent time management skills,
- Proficiency in using CRM software and other relevant tools,
- Ability to work independently and collaboratively in a team environment,
- Fluency in both written and spoken English and Nepali,
- Willingness to work flexible hours, including weekends and evenings, as required.
Skills
Communication SkillsCounselingTeam BuildingTime Management
